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Guidance for Byte Customers, During Uncertain Times from the American Association of Orthodontists

Following the recent announcement that Byte is suspending its business, we understand you may be left with many questions and concerns about your ongoing treatment. The American Association of Orthodontists (AAO) recognizes how essential a dependable support system is for your health and well-being. If you find yourself with questions about your treatment options, know that you are not alone. The AAO is here to offer guidance and support. 

If you are a Byte patient who has been left without a dentist to oversee your treatment, the AAO recommends the following steps: 

  1. Schedule a Visit with a Licensed Orthodontist  
    Find an AAO orthodontist in your local area. For a searchable list of qualified orthodontists across every state, U.S. territory, and Canadian province, click here
  1. Discuss Your Concerns and Treatment History
    During the appointment, openly discuss any concerns and previous treatments. Rest assured, AAO orthodontists have specialized training and experience to support patients in similar situations. 
  1. Inquire About Financial Options
    If cost is a concern, ask about a complimentary consultation, a service many AAO orthodontists provide. 
  1. Be Wary of New Mail-Order Orthodontic Providers
    The AAO cautions against starting orthodontic treatment with mail-order companies without a prior in-person exam and x-rays, as this can cause serious, long-term issues. 
  1. Report Complaints if Needed
    If you experience unresolved issues or have trouble reaching your supervising dentist from Byte, the AAO suggests contacting your state dental board, which can guide you through filing a complaint.  

At the AAO, your health and safety are our highest priority. Our AAO orthodontists are highly trained, experienced specialists dedicated to supporting patients’ health. They understand each patient’s unique challenges and can provide support and solutions to meet your needs. We will navigate these challenging times together.